Customer Satisfaction Index - 2023
2024.05.08Following the implemented quality policy, Sardão sent, in mid-January, the Annual Customer Satisfaction Assessment Survey, which made it possible to identify strengths, constraints and priority areas of action.
Response rates were very high, ranging between 88% and 100%.
In general, the satisfaction index in relation to the services provided by the Sardão Group companies remains very positive, highlighting the overall satisfaction index which varied between 89% and 100%, which reinforces the commitment with which the The Group works to create solutions every day that respond to the needs of its customers.
In general, the satisfaction index in relation to the services provided by the Sardão Group companies remains very positive, highlighting the overall satisfaction index which varied between 89% and 100%, which reinforces the commitment with which the The Group works to create solutions every day that respond to the needs of its customers.